Question 1

What does a product video cost in credits?

Accepted Answer

A 5-second product video costs 10 points. A 10-second product video costs 20 points. Points are only charged when the video is successfully delivered.

Question 2

What video formats are available?

Accepted Answer

You can generate videos in Vertical (9:16) for TikTok and Reels, Square (1:1) for feeds, or Landscape (16:9) for YouTube.

Question 3

What video goals can I choose?

Accepted Answer

Available goals include TikTok Product Ad, Instagram Reel, Facebook Ad, Shopify Product Promo, Problem/Solution Ad, Luxury Product Showcase, and Flash Sale Ad.

Question 4

Do I need to be signed in to use the video generator?

Accepted Answer

You can browse the video page as a guest, but you need to sign up to generate a video.

Question 5

What happens if my video fails?

Accepted Answer

If the video fails to render, you are not charged any points. You can try again with a different photo or style.

Turn one product photo into a scroll-stopping video ad